LendUp, LLC Privacy Policy
LendUp, LLC (“LendUp” or “we, us, ours,”) respect your privacy and are committed to protecting your personally identifiable information (“PII”) that may be collected through your use of our website or mobile application (together, “Site”) or in applying for or receiving any of our products or services (“Services”). This privacy policy (“Policy”) describes how we collect and use your PII and how you can control that use.
Please read this Policy carefully. By using our Site or Services, you agree to our collection, use, and sharing of your PII as described in this Policy.
Information that We Collect
Through your use of our Site and Services, we may collect PII, which is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a specific consumer. PII may include, but is not limited to, your first and last name, physical address, Social Security number, phone number, date of birth, and checking account information. We collect the following types of information:
Information Provided by You
During any application with us or through general inquiries made about our products, we will collect certain PII from you, including, but not limited to, contact information (such as name and email), which we will use to contact you. We may request additional PII that is necessary to process any application submitted by you, such as your physical address, Social Security number, mobile phone number, date of birth, bank account information and numbers, employment and income information. Additionally, we may collect additional PII to verify your identity, for security-related purposes or other administrative purposes, such as bank account information, pay stubs, or other forms of identification. In order to provide Services to you, we may on occasion supplement the PII you submit to us with information from third-party sources, such as information from consumer reports. If you contact us via e-mail or phone, tell us your story by sharing a video related to your LendUp experience, or otherwise provide us with information about yourself, we will maintain records of your correspondence and interactions. This may include any questions, comments, or suggestions you make during these interactions. You may also provide us with the email addresses of your contacts and include a personal message to your contacts if you choose to participate in our referral program.
Device and Usage Information
We may automatically collect the following types of information as you use our Site and Services.
- Usage Information: We collect certain information automatically through your use of the Site, such as which of our web pages you access, the frequency of access, and what you click on while on our Site.
- Location Information: We may collect information about your actual location which may be determined from: IP address.
- Device Information: We may collect information about the device you are using such as: hardware model, operating system, application version number, browser, and IP addresses.
- Mobile Device Information: In addition to the Device Information listed above, when you access our Site or Services via a browser on your mobile device, we may also collect the unique device identifier assigned to that device, operating system, and other device attributes for security purposes.
Cookies and Other Tracking Technologies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.
- Session Cookies: We use session cookies to make it easier for you to navigate our Site. The session ID cookie expires 24 hours after you sign into our Site.
- Persistent Cookies: We use persistent cookies that remain on your computer or mobile device for an extended period of time. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our Site. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
If you reject cookies through your browser’s settings, you may still use our Site, but your ability to use some areas of our Site will be substantially limited. For example, you cannot create an account with us or take out a loan or other product without accepting cookies.
We use a software technology called tracking pixels (a.k.a. web beacons or clear gifs) that help us better manage content on our Site by informing us what content is most effective. Tracking pixels are tiny graphics files with unique identification codes which are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, tracking pixels are included on individual Web pages as part of a website’s content.
We also use technologies such as device fingerprinting to identify your device and keep track of your preferences, prevent fraudulent activity, improve Site security, and assess the performance of the Site.
Aggregate Information
Statistical or aggregated information that we use does not directly identify a specific person, but it may be derived from your PII.
Third Party Data Collection
Some content or applications on the Site may be provided by third parties, including advertisers, ad networks and servers, analytics companies, and application providers. These third parties may use cookies or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your PII or they may collect information, including PII, about your online activities over time and across different websites and other online services.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. Some of these third parties may provide you with ways to choose not to have your information collected or used for targeted advertising.
Information Collected by Third-Party Partners
Our Site may contain links to forms or pages owned and operated by our Partners (for example, a loan eligibility form). When you fill out these forms:
- Our Partners collect and control that personal information.
- LendUp does not have access to that information and does not control how it is used or shared.
The categories of data collected by our Partners may include:
- Contact Information (e.g., name, phone number, email)
- Financial Information (e.g., income, bank account details)
- Identifiers (e.g., Social Security number, driver’s license number)
- Internet/Network Information (e.g., IP address, device information)
For details about what they collect, how they use it, and how to exercise your rights, please consult the Partner’s own privacy policy.
How We Use and Share Information
We use PII we collect in the following ways:
- Process Transactions: We use PII to provide our Services, including, for example, to process loan requests.
- Communicate: We use PII to communicate with you about our Site and Services. This may include information that you have requested, or notification of important changes to our Site and Services.
- Marketing: We may occasionally send you information about products and services that we believe will be of interest to you. During any such communication, we will provide you with the option not to receive any future marketing communications.
- Specific Purposes: You may be asked to provide information for a specific purpose. We will only use the information that you provide for the purpose for which you provided it to us.
- Customer Support: We may use your PII to provide you support or other services you have requested. For example, we may need your information in order to provide technical support or answer questions about your account.
- Post Testimonials: If you choose to tell us your story or otherwise give a testimonial about your LendUp experience, we will review such information and may post such testimonials on our Site along with your name and any other PII that you choose to disclose on your testimonial. By submitting a testimonial, you consent to posting any information and content, including video content, you provide in such testimonial on our Site. If you submit a testimonial, you may revoke such consent at any time by calling 1-855-253-6387.
- Site Maintenance: We analyze how our users interact with our Site and Services in order to maintain and improve our Site and Services. We also use certain information that we collect to diagnose any problems with our Site or Services to improve the user experience.
| FACTS | WHAT DOES LENDUP DO WITH YOUR PERSONAL INFORMATION? | |
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. | |
| What? |
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
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| How? | All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons LendUp chooses to share; and whether you can limit this sharing. | |
| Reasons we can share your personal information | Does LendUp share? | Can you limit this sharing? |
| For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes – to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes – information about your transactions and experiences | Yes | No |
| For our affiliates’ everyday business purposes – information about your creditworthiness | Yes | Yes |
| For our affiliates to market to you | Yes | Yes |
| For nonaffiliates to market to you | Yes | Yes |
| For our third-party vendors and servicers – for business purposes, e.g., to provide personal and financial information from your financial institutions | Yes | Yes |
| To limit our sharing |
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| Questions? | Mail in [email protected] or go to https://www.lendup.com. | |
| Who we are | |
| Who is providing this notice? | This privacy notice is being provided by LendUp, LLC. d/b/a LendUp. |
| What we do | |
| How does LendUp protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and web protocols. |
| How does LendUp collect my personal information? |
We collect your personal information, for example, when you
You are not required to consent to be considered for a loan; however, depending on your relationship with us, doing so may affect the products and services we provide to you, or our ability to provide such products and services. |
| Why can’t I limit all sharing? |
Federal law gives you the right to limit only
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. |
| What happens when I limit sharing for an account I hold jointly with someone else? | Your choices will apply to everyone on your account—unless you tell us otherwise. |
| Definitions | |
| Affiliates |
Companies related by common ownership or control. They can be financial and nonfinancial companies. |
| Nonaffiliates |
Companies not related by common ownership or control. They can be financial and nonfinancial companies
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| Joint marketing |
A formal agreement between affiliated financial companies that together market financial products or services to you. |
To Limit our Sharing
Federal law gives you the right to limit some but not all marketing from our affiliates. You may limit our affiliates from marketing their products or services to you based on your personal information that we collect and share with them. This information includes transaction and experience information, but also the type of information found in consumer reports, such as information from third party sources and credit scores.
Your choice to limit marketing offers from our affiliates will apply until you tell us to change your choice. To limit marketing offers from our affiliates:
- E-mail us at [email protected] and indicate that you do not want us sharing your personal information with our affiliates;
We reserve the right to share information, including PII, with third parties, as described below: Service Providers: We may share information with service providers that help us perform functions and process your transactions.
- Joint Ventures: We may share information with joint ventures.
- Other Companies: We may share information with other companies for purposes of marketing our products to you or for analyzing our business and transactions.
- Corporate Structure: We may share information in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.
- To Prevent Harm: We may share information if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
- As Required by Law: We will share information where we are legally required to do so, such as in response to court orders or legal process, to establish, protect, or exercise our legal rights, to defend against legal claims or demands, or to comply with requirements of mandatory applicable law.
- With your Consent: We may request your permission to share your PII for a specific purpose. We will notify you and request consent before you provide the PII or before the PII you have already provided is shared for such purpose.
- Without Identifying You: We may share information in a manner that does not identify you. For example, we may share anonymous, aggregate information about your use of our Site and products with our service providers.
- Texas Residents: We will share your information with the lender with whom you apply or obtain a loan via our Site using our Services.
- California Residents: Please see our California Consumer Privacy Notice
Privacy Policy Changes
We reserve the right to revise, modify, update this Privacy Policy when we find appropriate to do so. We can revise, modify, update the Privacy Policy without notice. For this reason we encourage you to reread this section from time to time. If you keep accessing our website after we’ve changed the Privacy Policy, then it will mean that you agree with the changes.
How You Can Contact Us
If there is something you would like to discuss with us, please, send us a message at [email protected] .