Frequently Asked Questions

Questions about our loan request process

What information do I need to provide to apply for a Loan?

The lenders will require some of your personal information (such as your SSN, address, contact details, proof of income), and information for a checking account that can accept electronic transfers.

Why do you need my social security number?

Lenders require your social security number to verify your identity.

How much can I borrow, how long will I have to repay it and how much will the loan cost?

Typically, the loan amount varies from $200 up to $5000, but it all depends on your state of residence, level of income, particular direct lender and other factors. One you receive a loan offer from the lender, you'll be able to see loan amounts, terms, and pricing. If you don't find the offer attractive, then you should not accept it. See Rates and Notices for state related information.

How can I choose my loan amount?

You should choose the desired loan amount when completing the loan request form on our website. This does not mean that you will be offered that exact amount.

Why do I have to provide my income information or paystub?

The laws and lenders' eligibility criteria in some states require the lenders to request documentation that verifies your income.

What kind of bank account do I need to get a loan?

Most direct lenders will require you to have a checking account that accepts ACH transfers. Unfortunately, savings accounts are not accepted.

When can I request a new loan?

You can make a new loan request anytime, but the chances of getting a new loan are higher if you do not have any active unpaid loans.

What is Veritec?

Veritec is a third-party service that checks loan eligibility in some states. Veritec may limit the amount you can borrow and/or the length of your loan.

Getting your loan deposited

When will my loan be deposited into my bank account?

There are several factors that determine when you will actually receive the loan. In general, there are two options of when the loans are being deposited:

  • Next Business Day: Most of the loans are deposited on the next business day. In rare cases it can take more than one business day to get your loan.

  • Same-Day: If the lender that makes you an offer offers same-day deposit loans and you meet the lender's eligibility criteria, there is a chance that you will get the loan deposited to your account the same day. You can increase your chances if you complete the application process before 11 a.m. PT on business days. Additional fees may apply for same-day loans.

Paying back your loan

How do I check my loan balance and due date?

Please contact your selected direct lender to get your loan details. LendUP.com does not have access to such information.

How does automatic repayment work?

  • Repayment using a checking account via ACH network: On your repayment date, the lender will debit the amount owed from the same bank account where they deposited your loan funds.

    You also have the option of repaying your loan before the due date (additional fees may apply). Check your loan agreement with the lender for more details.

Do I have other options to pay back my loan?

Some direct lenders also accept alternative payment methods such as Western Union, Paypal, MoneyGram and personal check. Please check your agreement with the lender.

Can I pay back my loan earlier than the due date?

Yes, most lenders allow you to schedule an early ACH payment of your full loan amount through your checking account. Additional fees may be applied.

What should I do if I can't make my loan payment on time?

Make sure to contact your lender first in order to know your options. In general, there are several ways lenders allow you to sort this out:

  • Extend your loan: You can ask the lender to extend the duration of your loan (to the maximum allowed by your state law).

  • Enter into a payment plan: The lender may offer you to enter into a plan (as allowed by your state); most of the time there is no penalty fee.

Will paying late affect my credit score?

It depends on each particular lender. Some of the lenders do not report to the traditional big three credit bureaus and in such cases your credit score will not be affected in case of late payment.

What happens if I can't pay back my loan?

If you're having trouble and unable to repay the loan, then contact your lender in the first place to discuss your options.

Privacy and Security

Is LendUP.com a scam?

No. We're an online service connecting loan seekers with trusted direct lenders. Unfortunately, scammers sometimes pretend to be us. If you're contacted by anyone who says they're from LendUP.com and asks for money to complete a loan transaction, it's a scam. We never ask for money in advance.

How do I know the LendUP.com website is secure?

You can verify this by checking for a padlock in the upper left corner of your browser's address bar. When you click on the padlock, you should see “connection is secure”. Also HTTPS:// before the domain name means that the protocol is secured. For more information please see our Privacy policy.

What if I haven't found an aswer to my question?

If you still have questions regarding payday loans or our services, please contact us by e-mail [email protected].